Frequently Asked Questions

Ordering

How do I place an order?
Simply browse our catalog, add your desired items to the cart, and follow the checkout steps. You’ll receive an order confirmation email once your purchase is complete.

Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, contact us as soon as possible at support@trueformgoods.shop and we’ll do our best to accommodate changes or cancellations.

Shipping

How long does shipping take?
Orders are typically processed within 1–3 business days and delivered within 5-8 business days, depending on your location. You’ll receive a tracking number as soon as your order ships. See our Shipping Policy for full details.

Returns & Refunds

What is your return policy?
We offer a straightforward return window on eligible items. Please see our Refund and Returns Policy for full details and instructions on how to start a return.

How long do refunds take to process?
Once we receive and inspect your return, refunds are typically processed within 5–10 business days back to your original payment method.

Payments

What payment methods do you accept?
We accept major credit and debit cards along with other secure payment options available at checkout. See our Payment Policy for the full list.

Is my payment information secure?
Yes. All transactions are processed through encrypted, PCI-compliant payment gateways. We never store your full card details on our servers.

Contact

How can I reach customer support?
Email us anytime at support@trueformgoods.shop or call us at +1 (270) 605-6559. Our team typically responds within 24–48 business hours.